1.Order placement:

1a.The minimum order total at wholesale cost is no less than $200. The minimum reorder is $150.

1b.Orchid & Pine Studio will, from time to time, amend the MSRP and wholesale prices of products, with advanced notice to the wholesale customer.

1c.Orchid & Pine reserves the right to postpone or cancel fulfillment of an order in full or in part.

2.Order payment:

2a. Payment terms are in advance before dispatch for the first 1 year, unless agreed beforehand with Orchid & Pine. Orders placed after this time will be on a 30 day payment terms within the agreed customer credit limit. Repeated delayed payments of the 30 days on two occasions will result in the account reverting to payment in advance of dispatch.

3.Dispatch and delivery:

3a. All shipments will be dispatched within 1-2 weeks utilizing UPS ground tracked service (FOB Origin) to a single address, unless otherwise noted by customer. Domestic orders are shipped via USPS or UPS ground. International orders are shipped via USPS unless an account is provided. All duties or custom fees are the responsibility of the customer.

3b. excludes items that are out of stock, which will be dispatched separately and as soon as possible.

3c. Orders typically ship in 7-10 business days, but turn around times may vary.

Rush options are available for an additional fee, please email us to discuss.

4.Backorder policy:

4a. Backordered products will be noted at the time of order and/or shipment. To ensure that we can deliver your order as efficiently as possible, please let us know whether you accept back orders or not.

If you do, these orders will be shipped out in batches as they become available, unless you specify otherwise. However, if back ordered items are not ready to ship within 120 days, the order be cancelled.

Account reserves the right to cancel backordered items and submit request to wholesale@orchidandpine.com for cancellations.

4b. Please note that we only process and ship back orders over $50, while those under $50 will be cancelled. All backordered items will ship free of charge as soon as they are available, unless otherwise specified.

5. Reporting Claims:

5a. Any damages from delivery must reported within 10 days of receipt.

5b. Please examine products carefully upon receipt. We inspect every item prior to shipment to ensure that each item leaves our studio in the best condition. We understand however that accidents may occur during the shipping process and at our discretion, will do our best to provide a replacement or credit in the event of any damage during shipping.

To submit a claim, please include the following:

• Photos of the exterior AND the interior of the box.
• Clear photos of any damaged items.
• Original PO# and invoice# for order.

Please understand that slight variations in finishes, tones, size, and/or color can occur due to the use of natural materials and the handcrafted nature of our products. These variations are not considered flaws and are not grounds for a return, exchange, or credit.

6.Marketing and Resale:

6a. The wholesale price is set in advance, and the retail price suggested is an indicative price based on our own retail website. While this is not mandatory, we kindly ask our stockists whenever possible, not to sell our products below the recommended MAP price listed on the wholesale catalog.

6b. Once the first payment has been cleared, Orchid & Pine Studio will supply high resolution product images of the items supplied. 

6c. Wholesale customers should produce their own lifestyle images so that end-users can distinguish between the different retailers online and in print. All lifestyle images on the Orchid & Pine Website and all Orchid & Pine related social media outlets for example Facebook, Instagram are copyright owned by Orchid & Pine Studio and cannot be reproduced in any way digitally or in print. This also relates to images past, present and future. Any image used must be approved in writing by Orchid & Pine in advance of any usage by a wholesale client. 

6d. In relation to the above, wholesale customers should also produce their own text content.

6e. Technical specifications can be supplied and reproduced.

7.Distribution Policy:

7a. It is the policy of Orchid & Pine Studio that authorized wholesale customers only sell Orchid & Pine products to end users. Wholesale customers may NOT sell products to a 3rd party companies including distributors or affiliates without prior approval from Orchid & Pine.

8.General:

8a. No agreement shall be exclusive.

8b. No variation of this agreement will be effective unless it is in writing and signed by each party.

8c. Neither party will be in breach of this agreement if such breach results from events beyond its reasonable control. 

8d. Orchid & Pine Studio holds the right to annually review each account in regards to compliance of this agreement. Any notice to be given to a party will be in writing and will be personally delivered or sent by prepaid first-class post, recorded delivery or by commercial courier to the address of the party recorded at Part 1 (General Details) or such other address as may be notified by that party from time to time. 

8e. This agreement and any dispute or claim arising out of or in connection with it will be governed by and construed in accordance with the law of the State of California. The parties agree that the court will have exclusive jurisdiction to settle any such dispute or claim. 

8f. The Customer shall not remove from the goods or otherwise alter or interfere with any of the Company's trade marks, names or logos on the goods or any packaging or other materials, and shall not place any other trade marks, names or logos on the goods or any other such materials. .